1. What is DailyPay?
DailyPay is a company-sponsored benefit that allows our employees to access a portion of their base wages in advance of payday.
2. Can I use DailyPay if I get paper checks?
No, DailyPay is designed to work with those being paid via direct deposit, either to a checking or savings account, or a prepaid card.
3. Is DailyPay a loan?
DailyPay is not a loan. It’s simply an upgrade to our existing payroll system that allows our members of our staff to access some of their pay faster than they’d otherwise be able to. The amount of money that you have access to is based on your approved hours – meaning that you’ve already earned this money, it just hasn’t been paid out to you yet.
4. How much money will be available to me?
You will have access to any amount up to, and including, the available balance shown in your DailyPay online account. For the first three pay periods post-enrollment in DailyPay, your Available Balance will be 50% of your gross pay (25% if you have garnishments, such as child support payments). After the first three pay periods, your Available Balance will be automatically recalculated to reflect 80% of your net pay, after deductions like taxes, retirement contributions, etc. are considered. Remainder pay not included in your Available Balance will be paid to you automatically at no cost on your normal payday.
5. When will I see updates to my available balance?
Your available balance is updated daily as soon as your most recent shift hours are sent to DailyPay.
6. How quickly will I receive my money?
DailyPay offers two types of transfers: next-business-day and instant. The timing is as follows:
- Instant = money is available instantly, 24/7, including nights, weekends, and bank holidays.
- Next Day = Transfers requested prior to 5:30PM EST are available in the morning on the next business day. Business days are defined as Monday through Friday, excluding bank holidays.
Please note: to use DailyPay Now, you will need to enter your debit card or paycard number on the “Account Settings” page at https://www.dailypay.com/account_settings then click on Debit Cards and add new information. This is because DailyPay Now transfers are sent through a different type of mechanism than regular (ACH) transfers sent to routing and account numbers.
7. How often can I use DailyPay?
DailyPay is 100% voluntary and can be used as often as you like, up to three transfers per day.
8. How much does DailyPay cost?
Like an ATM, you only pay for DailyPay when you use it. 1-3 biz day transfers are free. Now transfers cost $3.49.
9. How can I sign up?
There are four ways to sign up.
- #1: DailyPay will send you a welcome email within a day after receiving your shift hours. Click the “Get Started” button in the email.
- #2: Download the DailyPay App.
- #3: Sign up at the DailyPay site: http://www.dailypay.com.
- #4: Text “START” to 66867.
10. I didn’t receive my welcome email. What happened?
- The email may have gone into your “Spam” or “Trash” folders, depending on your email service provider and email preferences. Check both folders, and if possible, search for our company name or the word “DailyPay.” For Gmail users: you can also search in your “All Mail” folder.
- If you still can’t find the email, please contact DailyPay customer service via phone, email, or chat. Their hours of operation are Monday through Saturday, 7AM – 10PM, and by email only on Sunday 9AM – 1PM Eastern Standard Time.
Phone: 866-432-0472, Email: employee.support@dailypay.com, Chat: employee.dailypay.com
11. I received a notification from my bank about DailyPay. What is this?
Depending on your bank, you might receive a notification about DailyPay after you request your first transfer and/or when you change your direct deposit information. This is called a “pre-note” and it’s not a charge – it’s simply a way for us and DailyPay to verify that your account number is correct. You can disregard this notification.
12. Does DailyPay have an app?
Yes, you can download our free DailyPay app on iTunes or Google Play!
13. I’m currently using DailyPay but need to update my direct deposit information. How should I do this?
You can update your direct deposit information at any time by going to the “Account Settings” page at https://www.dailypay.com/account_settings, scrolling down to the “Bank Accounts” section of the page, and clicking “Add New Bank Account” and add your new banking information. If you need help, please contact DailyPay customer service via phone, email, or chat. Their hours of operation are Monday through Saturday, 7AM – 10PM, and by email only on Sunday 9AM – 1PM Eastern Standard Time.
Phone: 866-432-0472, Email: employee.support@dailypay.com, Chat: employee.dailypay.com
Important note: you do not need to update your direct deposit information with our company directly, just DailyPay.
14. What is the maximum dollar amount I can transfer in one day? What is the minimum dollar amount?
You can transfer your entire available balance in a single day, up to $1,000. The minimum transfer amount is $5.
15. Can I make more than one transfer in a single day?
Yes, you may make up to three transfers per day.
16. I need help with my account. How can I reach DailyPay?
You can contact DailyPay by phone, email, or chat Monday through Saturday 7AM-10PM, and by email only on Sunday 9AM-1PM EST. Their phone number is 866-432-0472. Their email address is employee.support@dailypay.com. To initiate a chat, go to employee.dailypay.com, and click the “Chat” button on the bottom of the page.
